All orders imply unreserved acceptance of the general conditions listed below.

ORDERS

• All commitments only become final once they have been confirmed by us in writing or tacitly by the dispatch of the order. 
• Orders cannot be cancelled without our prior agreement. 
• An order in progress cannot be cancelled under any circumstances. 
• Finally, whatever the reason for breach of contract, no damages or interest may be claimed.

PERSONALIZED CREATION

• For all custom creations, the following formats will be taken into account: .ai / . eps / . pdf , at a minimum of 150 dpi, (vectorized format for logos).
• A tolerance of + or - 3% of the total quantity is allowed for all special productions (textile, POP or balloons). Validation of a special import order implies acceptance of this tolerance.
• A deposit of 30% is required for all special production.

PRICES

Our prices are ex-works, exclusive of VAT (20%).

As our products are of various origins, our prices may be readjusted according to currency fluctuations, without further notice on our part. A deposit of 30% is required for any special manufacture.

 

DELIVERY

  Delivery times are given as an indication only. The seller is authorized to make partial deliveries. Failure to meet delivery deadlines may not result in cancellation of orders in progress, withholding of payment, rejection of delivery or claims for damages.

  A tolerance of + or - 3% of the total quantity is allowed for all special productions (textile, POP or balloons). Validation of a special import order implies acceptance of this tolerance.

 

DELIVERY ON BEHALF OF THE CUSTOMER

  On the customer's express instructions, we can deliver directly to a screen printer, embroiderer, logistician or to the end customer. In this case, the customer remains responsible for checking that the order has been properly executed, before any intervention on the goods.

 

RETURN OF GOODS

  All returns must be approved by us. Products may be returned within 15 days of delivery, on presentation of the product in its original packaging, accompanied by the BL or the invoice: return costs are at the customer's expense. It must be accompanied by the corresponding invoices to establish a credit note. Goods delivered more than 1 month ago cannot be returned.

 

RETURN OF MARKED GOODS

  Under no circumstances will we accept the return of goods that have been altered (removal of labels, retouching, marking, etc.). Even in the event of a fault on our part, an error in data entry, order preparation, delivery, etc., we will not accept the return of any goods that have been altered in any way. It is the customer's responsibility to check that the order has been properly carried out before any work is carried out on the goods.

 

CLAIMS

  All claims must be made within eight days of receipt of goods.

 

TRANSPORT

  Our goods are shipped at the risk of the consignee. It is the consignee's responsibility to check the condition of the parcels received and to make any necessary reservations with the carrier.

 

SHIPPING COSTS

  Shipping costs are based on the amount of the order before tax. These charges are for delivery to one point only. You will find below the shipping rates for Metropolitan France.

 

 

Lower bracket	Top bracket	Web Order Standard Delivery	Standard order Standard delivery	Web or regular order Express delivery
0 €	50 €	9,00 €	9,00 €	14,00 €
50,01 €	200 €	15,00 €	15,00 €	20,00 €
200.01 €	350 €	24,00 €	24,00 €	29,00 €
350.01 €	500 €	31,00 €	31,00 €	38,00 €
500.01 €	750 €	FRANCO	40,00 €	47,00 €
750.01 €	1000.01 €	FRANCO	FRANCO	On request

 

 

 

 

 

 

 

For French overseas departments and territories, exports and heavy shipments (e.g. steel plates, safety triangles, end of series, etc.), shipping costs will be charged on a case-by-case basis.

TRANSFER OF OWNERSHIP

  The transfer of ownership of goods delivered to our customers is suspended until full payment has been received (law of May 12 1980 N°80-335).
A bill of exchange or any other document creating an obligation to pay does not constitute payment.
However, although the buyer is not the owner of the goods, he is responsible for them.

 

TRADEMARKS AND MODELS

  We reserve the right to make changes to our products without prior notice.
Consequently, the photographs and texts appearing in our catalogs, websites and price lists are not contractual.
The trademarks URBAN CLAN, RENDEZ-VOUS EN VILLE, MUSTAGHATA, SPORTCOM, BARENTS LEGEND, SERIAL WORKER, TERREO, U Know are registered trademarks of WALOMO .
All Walomo products are registered designs and must not be copied or counterfeited under any circumstances, under penalty of prosecution.

 

PAYMENT

  For all new customers, the first two orders are delivered upon receipt of payment. We must submit each customer to our credit insurer. If accepted, our invoices are payable in cash within a week, with a 1% discount, or by bill of exchange at 60 days net date of invoice. For all orders of personalized items, a deposit of 30% must be paid at the time of order, and the balance by bill of exchange at 60 days net (unless refused during order processing: bank transfer before goods are dispatched).
  In the event of total or partial non-payment of an order on the due date, the sums due for this order or for other orders already delivered or in the process of being delivered will become immediately payable after formal notice.
  Failure to pay by the due date will result in the immediate payment of a fixed indemnity equal to 15% of the sums due, as a penalty clause.
  Late payment penalties for non-payment of invoices are automatically due, without reminder, at the rate of three times the legal interest rate in force.
  Finally, a fixed recovery indemnity of €40 is payable in application of the provisions of decree no. 2012-1115 of 2/10/2012.

 

JURISDICTION

In the event of a dispute, the Bobigny Court shall have sole jurisdiction.

 

WALOMO - PARIS NORD II - 70 rue de la Perdrix - BP 47008 - 95911 Roissy CDG Cedex. 

TEL: (33) 01 49 90 00 00 - FAX: (33) 01 49 90 00 01 - email: walomo@walomo.com -

Société à Responsabilité Limitée au capital de 1 000 000,00€

RCS Bobigny - SIRET 330 354 614 00035 - APE 4649 Z - N° Identification TVA: FR 13 330 354 614